Support

I've created StaxRip topics in various public forums in order to support StaxRip there. Below you can find the links to these topics. You can mail me but please don't mail me questions about the usage of StaxRip or feature requests or anything else that could rather be posted to one of the support topics. Please ensure reading the forum rules before posting to the forum.

Sending a bug report

StaxRip has a build in bug report feature that is invoked whenever StaxRip crashes. A bug report can also be generated manually from the main menu (Help/Send Bug Report). A bug report is simply a zip file saved on the desktop containing diagnostic information. Please mail me this zip file.

Before sending a bug report please ensure that you are using the latest StaxRip version and please ensure the bug is not caused because you are using a unsupported version of a required application.

Reqesting a feature

  • Use the forums to request features.
  • The more often a feature gets requested the higher the chance it will be supported.
  • Decribe a scenario to emphasise the usefulness of the feature.
  • Provide all possible help, information and resources that might be useful to implement the feature, the better help I get the more features I can add. If the request include things StaxRip can be configured for try to configure it and explain how you did or make screenshots. Use text formating for the feature request e.g. for headlines, lists and links.

Making a donation

If you wish to support my work or express your appreciation, you can make a small donation by clicking on the image below.

Making a contribution

Contributions in all forms are welcome, please contact me if you have a idea for a contribution.

 

Copyright © 2005 by stax. All rights reserved.